YourCallTeam.com

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Tel.: (800) 468-5300

6864 Indiana Ave Ste 102, Riverside, CA 92506

Do you need temporary assistance during COVID-19? We can help!

Need temporary call center solutions, or answering service specialists? We can start tomorrow! No Contracts - Cancel at any time!

Your Call Center Operations, Outsourcing, and Answering Service Specialists.

YourCallTeam offers the best value without compromising quality!

We offer 24 hours a day, 365 days a year call center operations.

Do you need a dedicated call center team, or after hours assistance - then choose Your Call Team!

Option 1

Customer Care Advocate

YourCallTeam offers dedicated Customer Care Advocates (CCA) for your business. CCA's will first learn your software, you design the details you want, you can set limitations, authorities, and the duties. The CCA will be transparent staff added to your current business.

YourCallTeam will assist in recruiting top qualified candidates in the field you are needing them to have experience or exposure in, will handle all the paperwork, HR services, payroll, etc and takes that off your hands.

We have current contracts in place with Small, Medium, and Large scale businesses.

Some industries we are currently servicing

HealthCare Services - Durable Medical Equipment, Specialty Providers, Health Insurance

Banking & Financial Services - Credit Unions, Banks, Checking/Saving/Loans (Personal, Auto Mortgage), Tax Preparation Services

Telecommunications - Wireless, LAN, High Speed Internet, etc.

Many other businesses including Law firms, landscaping services, information services, etc.

Option 2

Message Taker

YourCallTeam offers Message Takers (MT) for your business. MT's will not be required to learn any software but rather scripting you would like them to use when taking a message.

YourCallTeam will provided staff to answer the calls for your team and take messages on your behalf. There will be no interviewing or recruiting on your behalf.

We have current contracts in place with Small, Medium, and Large scale businesses.

Some industries we are currently servicing

We service many call centers and take after hour messages for them. We also assist property management companies, HOAs, attorneys, small businesses and others who cannot answer calls throughout various times of the day and need us to take a message.

This can be available 24 hours a day 7 days a week. You choose to have a dedicated time or anytime a call comes through.

Compare

Find out whats best for your business

Compare the differences and find out which is best for you!

The caller calls your number that is forwarded or hosted by YourCallTeam.
The CCA will answers the phone branding the call with your company name.
The caller will describe the nature of their call and the CCA will be trained to support your business to the full capability just like your direct staff would on the phone.

*In order for staff to be trained there will need to be a run through either directly with a program manager or provided full training from your business to the reps or a rep and the rest of the team will also be trained. Staff can be trained and work directly on your system or through a CRM software we provide.

Save $$$$$$ on labor costs, payroll, taxes, insurance, and so many other fees you would traditionally have with employees.

Let us assist you in recruiting qualified staff. You may choose to conduct the interviews, or leave it to us to make the right decision for your account. You set the duties the job description, and requirements.

You set the salary and we provide recommendations. Typical call center staff including service charges will cost on average $5 per hour vs normal $18 +taxes,payroll,hr fees etc. This is over $2,000 savings per month.

For teams over 20 we include buffers (10% to cover any leave of absence, sick leave, vacation leave, etc.) We also include 1 dedicated Supervisor per team over 20 or 1 Lead for teams sized 5 to 19 all at no extra charge. TALK ABOUT SAVINGS!